Addressing Saturday’s lag issues

TwitchTV Community,

We’re aware that some of you experienced video quality issues during the IEM League of Legends tournament on Saturday, and we’d like to apologize sincerely as well as let you know what we’re doing to prevent downtime in the future.

You all rely on us to deliver a high-quality, reliable stream, and our system did not hold up to our usual standard. We let you down. I’d like to assure you that what occurred Saturday was a freak incident, and should never happen again. As a technology driven company, we are dedicated to giving viewers the highest-quality service possible, which is why the minute we became aware of stream issues, our engineering team sprang into action and worked tirelessly to fix the problem. We are happy to report that Sunday’s broadcasts went off without a hitch, and that the specific issue this weekend should now be permanently resolved.

On Saturday we had an error where certain segments of users were being routed to a data center that was wrongly refusing connections, so streams which were very much live, appeared as offline. This led to many users refreshing the streams constantly, which added to the problem, as the people who got locked out would reconnect en masse, outpacing our load balancing and suddenly lots of viewers were receiving crappy streams.  The end result was a downgraded experience across the board.

We have taken a number of measures to combat the root of the problem, which should be resolved permanently. We are also actively planning our next infrastructure build outs in Europe and America which will significantly bolster our video delivery system.

Again, our sincerest apologies. Thank you so much for staying patient as we resolved Saturday’s issues, and we appreciate you sticking with us. We look forward to supporting the next major event on TwitchTV, lag free!

Best,

The TwitchTV Team.

About FishStix

TwitchTV Outreach Manager

Posted on 18/10/2011, in TwitchTV Beta. Bookmark the permalink. 1 Comment.

  1. Wow, thanks for the response and the honest. It’s reassuring to know how much you guys are focusing on stuff like this. Keep up the good work.

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